PRIVACY & COOKIE POLICIES

We are committed to protecting your privacy and personal information

Our Privacy Policy

Your personal privacy and the security of your personal data are of primary concern to us.  We believe you should be aware of who we are, the types of information we may collect about you and what we do with your personal information.

Who we are

This website is owned and operated by iWealth. When we refer to iWealth, we mean iWealth Ltd, Company no. 08030332.  iWealth is an authorised representative of Best Practice IFA Group, which is authorised and regulated by the Financial Conduct Authority (FCA).  iWealth is not VAT registered.

Best Practice provide iWealth with compliance and regulatory services as well as an independent complaints process.

The registered office for iWealth, which is registered in England and Wales, is Ground Floor, Princes Exchange, Princes Square, Leeds, LS1 4HY and the registered office for Best Practice, which is also registered in England and Wales, is Sussex House, North Street, Horsham, West Sussex, RH12 1RQ.

You can check the regulatory permissions for the above named companies on the Financial Services Register by visiting the FCA’s website: https://register.fca.org.uk.

iWealth Tel: 0113 880 0440  iWealth Email: [email protected]

What information do we collect?

We may collect the following information about you:

  • Information that you provide by filling in forms on our website. This includes information provided at the time of registering to use our site, subscribing to, and your use of the iWealth Online Valuation Service, or requesting any further services. We may also ask you for information if you report a problem with our site.
  • If you contact us by post, email, telephone, or in person, we may keep a record of that correspondence or interaction and the information you give to us.
  • Details of your visits to our website including traffic data, communication data, and the resources that you access.
  • Information we receive from third parties (including other companies within the Best Practice group), third parties who provide services to you or us, and credit reference or fraud prevention agencies.
  • Personal and financial information that we learn about you through our relationship with you and any products you take out, which may include sensitive personal data such as information about your health. We will only process your sensitive personal data where required for the process of fulfilling our obligations to you at your request.

How do we use the information?

We collect this information in order to provide you with financial advice and associated services. We may use and share this information with other companies within the Best Practice group and with third parties providing services to you, us so that we and they may:

  • Access and process applications, provide you with services and administer and manage our relationship with you, including processing your payment for those services.
  • Carry out insurance and product risk assessments and client verification.
  • Carry out obligations arising from any contracts with you.
  • Recover debt.
  • Prevent and detect crime and meet legal or regulatory requirements, including verifying your identity.
  • To notify you about changes to our service.
  • Provide you with other relevant information.
  • We may also use the information you provide to us for research purposes and to invite you to participate in research.

We will hold this information for as long as it is necessary for the purpose for which it was collected and to comply with our regulatory and legal obligations.

We may also record any telephone conversations between us. We may use any recordings, or transcripts from them, as well as any e-mails you send us, for the purposes of investigating any complaint you may make, or as evidence in any dispute or anticipated dispute between you and us.

What security procedures do we have in place?

Your security is very important to us but we need your help to keep you safe. You need to be vigilant of your security at all times when online and double check any links sent to you that may appear to be from us. Our Online Valuation Service is hosted on secure servers and all communication between you and this Service is fully encrypted. We will take appropriate measures to protect your information from unauthorised processing, loss or damage.

Data Protection

iWealth is committed to complying with the requirements of the Data Protection Act 1998.

This means that in the provision of our services, appropriate personal information is processed and kept securely. The information we hold and share allows us and the Best Practice group companies to better understand what our customers need from us. If you give us a postal or an email address or mobile phone or landline number, you agree that we may send notices and information (such as newsletters, seminar invitations, appointment confirmations and notices of changes to these Terms and Conditions of Business or our Privacy Policy). If your name(s), address, telephone number(s) or email address change you must tell us. If you telephone to inform us of the change, we may ask you to confirm it in writing.

Within iWealth and the Best Practice group companies we analyse the information to understand our customers' preferences, expectations and behaviour, and enable iWealth and the Best Practice group companies to find and make more relevant offers of products and services to you.

We will not disclose your information to anyone outside iWealth and the Best Practice group except to: third party service providers; agents and sub-contractors acting on our behalf (including credit reference agencies); government entities or regulatory bodies in order that we may fulfil our responsibilities and obligations or they exercise their powers or functions; or where we have your permission. Where applicable we will put in place a contract to protect your personal data. Data security is high on our list of priorities.

Your personal information may be transferred outside of the European Economic Area. Any of your information that is transferred will be processed in those countries on the basis that anyone we pass it to provides an adequate level of protection. However, such information may be accessed by law enforcement agencies and other authorities to prevent and detect crime and comply with legal obligations.

We may also share your personal data within the Best Practice group where we have your consent and send you information to make you aware of other products and services which we or third parties can provide. We will not share your information outside the Best Practice group for marketing purposes.

You will always be able to change your mind about receiving marketing messages by unsubscribing to an email, by telling your adviser, or by writing to us at The Data Protection Officer, Sussex House, North Street, Horsham, West Sussex, RH12 1RQ.

We will, of course, continue to send you important information relating to your client arrangements with iWealth.

Your rights

You have the right to ask for a copy of the information held by us in return for payment of a fee of £10. If you would like a copy of the information we hold about you, please write to 'The Data Protection Officer', Sussex House, North Street, Horsham, West Sussex, RH12 1RQ.

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Our Cookie Policy

What is a Cookie?

A cookie is a small text file which includes a unique identifier that is sent by a web server to your computer, mobile phone or any other internet enabled device when you visit a website.

Cookies are widely used to make websites work efficiently and to collect information about your online preferences.

How do we use cookies?

We use cookies and other tracking technologies to customise content and advertising, provide social media features and to see how our visitors move through our website. We use this information to make decisions about ways to improve the services we offer you.

We use all or some of the following categories of cookies on our website:

Essential cookies. These cookies are essential for parts of our website to operate. They enable you to move around our website and allow us to recognise you within our website so that we can provide you with service that you have asked for such as remembering your sign-in details.

Functionality cookies. These cookies help us customise our site content based on your preferences. They remember choices you make such as identifying yourself as a particular investor type (Retail, Professional or Institutional), your language, the country you visit our website from and any changes you make to text size or other parts of our web pages. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Performance cookies. These cookies collect information on how you use our website in order to help us improve areas such as navigation and to help us fix technical issues or errors. For example, we use these cookies to help us understand how you arrive at our website, browse or use our website and highlight areas where we can improve. The information stored by these cookies never shows personal details from which your identity can be established.

Targeting cookies. These cookies collect information about your browsing habits in order to make advertising, and the content we deliver, more relevant to you and your interests. They are also used to limit the number of times you see an advert or particular content, as well as help measure the effectiveness of an advertising or marketing campaign. These cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers.

Social Media cookies. These cookies allow you to share our website on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.

Web beacons. Some of our web pages may contain electronic images known as web beacons (also known as clear gifs or pixels) that allow us to count users who have visited our pages. Web beacons collect only limited information, e.g. a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any information that could directly identify you.

You can find more information about cookies, behavioral advertising and online privacy at www.allaboutcookies.org or www.youronlinechoices.eu.

How do i reject Cookies?

At any time, you can prevent cookies from being set on your browser. For instructions on how to block, delete or disable any cookies, please consult your browser’s ‘Help’ or ‘Support’ section. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website.